Help Center
đź’¬ How can we serve you today?
At Faith-Mark, we’re here to support you—just like faith supports us. Whether you have questions about your order, shipping, returns, or our mission, we’re happy to help!
🙌 Need assistance? Browse our FAQs, or reach out to our friendly team.
✨ Your faith. Your style. Your support. We’re just a click away.
General Information
Learn more about Faith-Mark’s mission, brand values, and what makes us different. Get insights into our ministry support, partnerships, and how you can stay connected.
What is Faith-Mark?
Faith-Mark is a premium Christian apparel brand dedicated to faith-inspired fashion. Every purchase helps support Faith-Mark Ministries, making your shopping experience a part of something bigger.
What makes Faith-Mark different from other Christian clothing brands?
We focus on premium quality, exclusive designs, and a mission-driven approach. Our collaborations with brands like Adidas and Under Armour, plus our ministry support, set us apart.
Do you have a physical store?
Currently, Faith-Mark is an online-only brand. However, we have retail stores planned. Stay updated via our social media!
Does Faith-Mark donate to charity?
Yes! A portion of every purchase goes to Faith-Mark Ministries (FM Ministries), which supports faith-based initiatives, outreach programs, and charitable causes.
How can I stay updated on new collections and promotions?
Subscribe to our newsletter and follow us on Instagram, Facebook, and Pinterest for exclusive drops, discounts, and faith-inspired content!
Online Interaction
Need help with your Faith-Mark account? Find answers about logging in, tracking orders, leaving reviews, and more.
How do I create an account?
Click the “Account” icon at the top right of our website for desktop, and at the bottom left for mobile. Then just follow the steps to sign up!
Can I track my order without an account?
Yes! Simply use the Order Tracking link in your confirmation email.
Where can I leave a review for my purchase?
You can leave a review on the product page or email us your feedback. We love hearing from our Faith-Mark family!
Do you offer gift cards?
Yes! Our Faith-Mark Blessing Card makes the perfect gift. Available in multiple amounts.
Can I check out as a guest?
Yes! You can place an order without creating an account. However, we recommend creating an account for faster checkout, order tracking, and exclusive perks.
Policies & Procedures
Understand our store policies, from returns and exchanges to order modifications and price adjustments.
Can I cancel or modify my order after placing it?
Orders can only be canceled or modified within 12 hours of purchase. Since we process orders quickly, please contact our support team immediately if changes are needed.
Do you offer price adjustments on past purchases?
We do not offer price adjustments on previous orders. However, you can use available promo codes for future purchases!
My package is missing. What should I do?
First, check with neighbors or delivery areas. If still missing, contact our support team for assistance.
Is there a fee for returns or exchanges?
Faith-Mark charges a $9 restocking fee for returns. However, exchanges are completely free through our FaithSwap system.
How can I contact customer support?
Reach out via email or our contact form. Our team is happy to assist you!
Security & Privacy
Your safety is our priority. Learn how we protect your personal and payment information while keeping your shopping experience secure.
Is shopping on Faith-Mark secure?
Yes! We use SSL encryption to protect your data and payment information.
Does Faith-Mark store my payment details?
No, we do not store payment details. All transactions are processed securely through trusted payment providers.
Will you share my personal information?
No, we respect your privacy and never sell or share your data with third parties.
How can I unsubscribe from emails?
Click the “Unsubscribe” link at the bottom of any email, or update your preferences in your account settings.
Do you use cookies on the website?
Yes, we use cookies to enhance your shopping experience, but you can manage settings in your browser.
Shipping & Returns
Find details on shipping options, delivery times, free shipping eligibility, and how to return or exchange items.
Do you ship internationally?
Yes! We ship to select international destinations. Rates and delivery times vary.
How long does shipping take?
Standard shipping takes within 5-10 business days (US), while international orders vary by country.
What is Faith-Mark’s return and exchange policy?
All returns and exchanges are processed through our innovative FaithSwap system—making it easy and hassle-free! Items can be returned or exchanged within 30 days of delivery, as long as they are unworn, unwashed, and in original condition.
👉 Start your return or exchange through FaithSwap.
How do I start a return or exchange?
Visit FaithSwap, our innovative Return and Exchange Center, enter your order details, and follow the instructions.
How does FaithSwap work for returns and exchanges?
FaithSwap is our fast and seamless online system that allows you to:
âś” Process returns or exchanges instantly
âś” Receive store credit or refunds quickly
âś” Swap for a different size or item hassle-free
Simply enter your order details in FaithSwap, follow the steps, and choose between a refund, exchange, or store credit.
Orders
Have a question about your order? Get info on tracking, order changes, cancellations, and missing items.
How do I check my order status?
Log into your account or use the order tracking link in the confirmation email to track your items.
Can I change my shipping address after ordering?
Orders can only be modified within 12 hours of purchase. Since we process orders quickly, please contact our support team immediately if changes are needed.
What if I receive the wrong item?
We apologize for any mistakes! Contact us, and we’ll fix it ASAP with a free exchange.
Why haven’t I received my order confirmation email?
Check your spam/junk folder first. If not found, reach out to us to confirm your order.
Do you offer order gift wrapping?
Not yet, but we’re working on it! Stay tuned for future gift-ready packaging options.
Products
Below are some common questions about our products
What materials do you use in your apparel?
We use premium cotton blends and ethically sourced fabrics to ensure quality and comfort.
How do I find my size?
Check our Size Guide on each product page for accurate sizing recommendations.
How do I care for my Faith-Mark apparel?
Machine wash cold, tumble dry low, and avoid bleach to preserve the quality and prints.
Do you release limited-edition collections?
Yes! Our Faith-Mark Signature Series includes exclusive, limited-run designs—get them before they’re gone!
Are your prints and graphics high quality?
Yes! We use premium screen printing and embroidery techniques to ensure vibrant, long-lasting designs that won’t fade or crack easily.
